Privacy Policy

At raytor, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you interact with our website, services, or dissolution tester products. By using our website or products, you agree to the terms of this Privacy Policy.

This policy applies to all users, including visitors to our website, customers who purchase or use our dissolution tester products, and any individuals who contact us through our customer service or technical support channels.

1. Information We Collect

We collect various types of personal and non-personal information when you use our website or dissolution tester products. This information may be provided by you directly, or it may be automatically collected through your interactions with our website or products.

• Personal Information: This includes identifiable data such as your name, email address, phone number, billing information, shipping address, and any other information you provide to us during registration, purchase, or communication.
• Usage Data: We automatically collect data on how you interact with our website, products, and services. This may include your IP address, browser type, device information, pages visited, time spent on pages, and other statistics. This information is collected to improve our products, optimize the user experience, and enhance website performance.
• Transaction Data: When you purchase a dissolution tester or related products, we collect transaction details including purchase history, payment method, and shipping information. Payment information may be processed by third-party payment processors and is not stored by us.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve the functionality of our website and gather analytical data. Cookies are small text files placed on your device that help us recognize your preferences, monitor website traffic, and enhance your browsing experience.

2. How We Use Your Information

The information we collect is used for various purposes, primarily to provide and improve our services, enhance your experience, and ensure the functionality of our dissolution testers and related products.

• To Provide Products and Services: We use your information to process your orders, deliver purchased products, provide customer support, and communicate important product information.
• To Improve Our Products: We analyze your usage data to identify trends, issues, and opportunities for improving our dissolution testers and other products. Your feedback may be used to develop new features and updates.
• To Personalize Your Experience: We may use the information you provide to personalize your experience on our website or through product recommendations based on your preferences and past interactions.
• For Communication: We use your contact details to send you updates, order confirmations, product support information, and promotional material (with your consent). If you no longer wish to receive promotional communications, you can opt-out at any time.
• To Comply with Legal Requirements: We may use or disclose your information when required by law, regulation, or legal process, such as to comply with a subpoena or court order.

3. Data Security

We understand the importance of securing your personal information, and we are committed to maintaining robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: Sensitive information, such as payment details, is transmitted using encryption technologies (e.g., SSL/TLS) to prevent unauthorized access during transmission.
• Access Control: We restrict access to your personal information to authorized employees and contractors who need it to perform their job functions. These individuals are trained in data security best practices.
• Secure Storage: We store your personal information in secure databases and servers that are protected by firewalls and other security technologies.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously strive to implement the latest security measures.

4. Sharing of Your Information

We are committed to maintaining the confidentiality of your personal information. However, in certain circumstances, we may share your data as outlined below:

• Service Providers: We may share your personal information with third-party service providers who help us process transactions, deliver products, or support the functionality of our website. These providers are required to protect your data and only use it for the purposes for which it was provided.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will notify you via email or notice on our website if this happens.
• Affiliated Companies: We may share your information with our affiliates or subsidiaries for purposes consistent with this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to track user activity, gather analytical data, and enhance the functionality of our website. Cookies allow us to remember your preferences and improve your experience when you visit our site.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). These cookies allow us to remember your preferences, track your browsing behavior, and gather aggregate analytics data.
• Third-Party Cookies: We may also use third-party cookies for advertising, analytics, and social media integration. These cookies may collect information about your online activity across different websites and platforms.

You can control the use of cookies by adjusting the settings in your web browser. However, please note that blocking or deleting cookies may impact the functionality of our website.

6. Your Rights

We respect your rights regarding your personal data. You have the following rights under applicable data protection laws:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain limitations and legal requirements.
• Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Opt-out of Marketing Communications: If you no longer wish to receive promotional communications from us, you can unsubscribe by following the instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us at [contact details]. We will respond to your request within the timeframes required by applicable law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes to this policy, we will notify you by email or through prominent notices on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

raptor
Address :Second Floor, Building 11, Nangang Second Industrial Park, No. 1026, Xilishongbai Road, Nanshan District, Shenzhen
sales@raytor.cn
137 1461 4082